The report should describe the policy and strategy for stakeholder engagement, including :

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  Stakeholder identification;
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  Stakeholder analysis to identify the needs and interests of diverse stakeholders;
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  Differentiated approaches for priority groups;
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  Iterative disclosure and consultation;
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  Grievance mechanism and reporting;
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  Management-level mechanisms to raise and resolve consistent stakeholder issues.

Leadership Practices

Stakeholder engagement commitment and policy should be visible to staff, contractors, suppliers, and collaborators through a publicly disclosed code of conduct. Stakeholder engagement can be extended to suppliers and contractors through policies or tender requirements.

The report should describe constituencies that have been identified as key stakeholders and the issues associated with each category of stakeholders. It should also describe the process of identification of material stakeholders, including a formal stakeholder-mapping process.

Leadership Practices

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  Expanded definition of stakeholders to include contracted workers, primary-supply-chain workers, neighboring projects, and international NGOs and CSOs.
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  A senior executive should be responsible for stakeholder relationships and should ensure integration with strategy and target setting.

Who are stakeholders?

Based on the size and impact of the company, stakeholders typically include the following:

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  Local communities directly affected by the company;
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  Customers and regulators;
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  Workers, contractors, and primary-supply-chain workers;
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  Neighboring projects;
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  International NGOs and CSOs

The report should describe who among employees and executives is responsible for stakeholder engagement. It should also describe the role of the board in overseeing the stakeholder engagement, including the effectiveness of grievance mechanisms and company dialogue with key stakeholders. This includes the absence of retaliation and ensuring that the number of grievances reflects actual incidents rather than how comfortable workers or stakeholders are using the  mechanisms.

Leadership Practices

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  Stakeholder engagement policies and procedures should be integrated into requirements for contractors and primary suppliers.
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  Management should analyses trends and root causes of grievances.

The report should describe mechanisms in place to respond to stakeholders’ questions or complaints in a timely fashion, including grievance and whistleblowing mechanisms for both external and internal stakeholders.

The report should also describe the types of complaints received, and outstanding matters. It can be useful to have KPIs on the number of complaints and how many were resolved.

Leadership Practices

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  Stakeholder engagement should follow internationally standards,(AA1000 or ISO 26000).
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  Communication should be in an understandable format and language.
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  Issues raised by workers should be resolved with a worker representative.